Privacy Policy

1. Introduction

T M STAFFORD LLs dba RU Institute ("we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use the Substantive Feedback Training platform (the "Platform"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect information that you provide directly to us, such as when you register for an account, participate in coaching conversations, complete knowledge checks, or contact us for support. This may include:

• Name and institutional affiliation
• Email address and login credentials
• Usage data and progress through the Platform modules
• Content you input during coaching or practice exercises

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform
• Personalize your learning experience and track progress
• Communicate with you about updates, support, and administrative matters
• Monitor and analyze usage trends and optimize Platform performance
• Comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• St. Thomas University, as the institutional partner for whom this Platform was developed
• Service providers who perform functions on our behalf (e.g., hosting, analytics)
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no internet-based system can be guaranteed to be 100% secure.

6. Cookies and Tracking Technologies

The Platform may use cookies and similar tracking technologies to enhance user experience, analyze usage, and support authentication. You can adjust your browser settings to refuse cookies, though this may affect functionality.

7. Third-Party Services

The Platform integrates with third-party AI services to provide coaching conversations. Your inputs to these coaching features are processed by these providers subject to their own privacy policies. We do not use your inputs to train third-party AI models without explicit consent.

8. Children's Privacy

The Platform is intended for higher-education instructors and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, please contact us at the email address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

T M STAFFORD LLs dba RU Institute
Email: support@ruinstitute.com